Refund and Returns Policy

Effective Date: June 11, 2025

At The Nutra Store, your satisfaction is our priority. We strive to provide you with high-quality health, wellness, and beauty products. However, if you’re not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns:

You may request a return or refund under the following conditions:

• The product was damaged or defective upon arrival

• You received the wrong item

• The product is unused, unopened, and in its original packaging

• The request is made within 7 days of delivery

Note: Due to the nature of health and wellness products, we do not accept returns of opened or used items for hygiene and safety reasons.

2. Non-Returnable Items:

We do not accept returns or refunds for the following:

• Opened or used products

• Digital products or downloads

• Clearance or promotional items

• Products not purchased directly from www.thenutra.store

3. Return Process:

To initiate a return:

1. Email us at thenutrastore@gmail.com with your order number, reason for return, and photos (if applicable).

2. Wait for our response with return instructions.

3. Once approved, return the product to the address provided.

4. After receiving and inspecting the product, we’ll notify you about the status of your refund.

Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

4. Refunds:

If your return is approved:

• Refunds will be processed within 7–10 business days

• The refund will be issued to your original payment method

• Shipping fees are non-refundable

5. Exchanges:

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at thenutrastore@gmail.com.

6. Delayed or Missing Refunds:

If you haven’t received a refund yet:

• Check your bank or payment account again

• Contact your credit card company (it may take time before the refund posts)

• Contact your bank (there may be a processing delay)

• If you’ve done all of the above and still haven’t received your refund, contact us at thenutrastore@gmail.com

7. Contact Us:

For any questions or concerns regarding our refund and return policy, please reach out to us:

Email: thenutrastore@gmail.com
Facebook: https://www.facebook.com/thenutrashop
Location: Dhaka, Bangladesh